FAQ

General questions

• How does it work?

  The principle of our service is easy. The customer register on our website and after the registration he get his own shipping addresses in some european countries (currently Germany and Czech Republic). These addresses he can use as shipping addresses for his online shopping. We receive all the parcels and then we send them wordlwide on customer's request.

• Do I pay for registration or mailbox usage?

  No. It's all FREE. You pay only for each parcel which comes to your mailbox. And than you pay also for shipping this parcel to your address.

• How much doest it cost?

  All prices you can find in the price list.

• How do you know the parcel is for me?

  Every customer has his own ID number. This ID is part of the address. If the parcel comes to our warehouse we give it to the right mailbox according the customer's ID.

• The shop refuses the numbers in the address. What can I do?

  In this case you can write the numbers by words. For example "EM OneTwoThreeFour".

Shipment's properties

• What is the maximal weight of the parcel?

  Maximal weight of the standard shipment is 40 kg.

  We are possible to receive parcels also over 40 kg. If you want to receive over 40 kg parcels, contact us first.

• What are the maximal dimensions of the parcel?

  Maximal dimensions are 200x80x60 cm. Combination of lenght and circumference has to be maximal 3 meters. It is calculated as 2x height + 2x width + 1x lenght.

• What is prohibited content of parcels?
  • Perishable, infectious or odorous products
  • Human and animal remains
  • Live animals and plants
  • High value goods, e.g. cash, precious metal, valuables, real pearls, precious stones, etc.
  • Artworks, with incalculable values
  • Temperature-unstable goods requiring controlled temperature
  • Ammunition, firearms, explosives and other articles meaned to be injured or killed
  • Goods subject to excise duty, alcohol, tobacco products
  • Goods in value higher than 3000 EUR
  • Goods or consignments the sending of which is prohibited by any applicable law
• Can I send the parcel to my mailbox with the Cash on Delivery (COD) service??

  No. In the this case the parcel would be refused and it would go back to the sender.

Receiving shipment

• What is delivery time of my shipment?

  Delivery time depents on the destination country. You can find this information in the price list (the number in brackets in the countries list).

• Which carrier will deliver my shipment?

  Transportation is provided by carrier company GLS.

• Shipment is damaged. What can I do now?

  In the case your shipment is damaged, contact us as soon is possible.

Payments & prices

• How can I pay for your services?

  You can choose between standard bank transfer and Paypal service.

• Is it possible to pay with Cash on Delivery?

  No. This kind of payment is not supported.

• Do you offer quantity discounts?

  In the case your shipment amount is over 20/month, you can ask us for discount program.